Grievance officer

A short message is fine, but these make it actionable:

• The URL of the listing or page at fault.
• What is wrong with it, in one or two lines.
• Screenshots, if you have them.
• Your name and a contact number.

You do not need to send everything at once. A link alone is enough for us to start.

1. We acknowledge the complaint.
2. A person reviews it. Nothing is auto-decided by a filter.
3. If a listing breaks our rules it is removed promptly, and where possible we explain why.
4. We write back with the outcome.

For an alleged offence, a privacy breach, or a threat to anyone’s safety, treat it as urgent and say so in the first line.

If you disagree with an outcome, reply to the same thread and ask for a review. A different person will look at it where one exists.

We can review what we publish and how people behave on the Platform. We cannot adjudicate a dispute between an owner and a renter, order an owner to refund a deposit, or compel anyone to perform. Those are matters for the parties involved, and ultimately for the courts.