Refund policy
Kitros Infotech · RENTAL PAY LO · Last updated 11 October 2026
Read this first. Rental payments and security deposits go directly from you to the owner.RENTAL PAY LO never holds them. That means we cannot refund them, because we never received them.
1.What we never handle
- Rent paid by you to an owner.
- Security deposits paid by you to an owner.
- Any damage compensation agreed between you and an owner.
If you need any of these back, ask the owner. A rental contract with a one-line WhatsApp thread and handover photographs is far easier to resolve than one without them.
2.What we can refund
Refunds we can genuinely provide are limited to:
- Paid packages. If you buy a Premium or Pro package and ask for a refund within 7 days of purchase, we refund it. After 7 days, unused time is not normally refundable, but we will look at it.
- A listing removal caused by our error, where we removed or altered your listing without reason.
- Amounts we collected and failed to deliver — for example if a package was charged but never activated.
3.Requesting a refund
Send us the package name and the date of purchase. We aim to respond within 7 working days.
4.How long a refund takes
Refunds go back to the original payment method. Bank and UPI processing typically takes 3–5 working days after we initiate it. We cannot speed up your bank.
5.No refunds for
- Monthly time already used on a package.
- Lower visibility caused by fewer listings in a category, which is the normal consequence of a marketplace at our size.
- Enquiries that did not convert to a rental. You pay for placement, not for guaranteed business.
6.Chargebacks
If you believe a charge was made in error, contact us before disputing it with your bank. We can usually resolve it faster directly, and an unexplained chargeback removes your package pending investigation.