Payment terms

These terms apply to the fees you pay Kitros Infotech to publish, renew or boost a listing on RENTAL PAY LO (“listing fees”). They do not cover rent or a security deposit, which you pay directly to an owner and which we never handle.

Payments are collected by our payment gateway, Razorpay, on its secure checkout. You pay by card, UPI, netbanking or wallet. Your card and UPI details are entered on Razorpay’s checkout and are never seen or stored by RENTAL PAY LO. Kitros Infotech receives the payment and the order reference, not your payment credentials.

• Publish. A term of live days for one listing.
• Renew. Extra live days added to a listing you already have.
• Boost. Top-placement days for a listing, for the period stated at checkout.

A listing fee buys placement and visibility for a fixed term. It does not buy enquiries, rentals or any guaranteed outcome, and we charge no commission on a rental.

Your days are added automatically the moment Razorpay confirms the payment and we verify the payment signature. There is no waiting and no human step. Because the term therefore starts immediately, it cannot be stopped or unwound after the fact - which is the reason for the no-refund rule below.

All prices are shown in Indian Rupees (INR) at checkout and are the total you pay, inclusive of any applicable taxes unless stated otherwise. We may change prices at any time; a change never affects a term you have already paid for.

Listing fees are non-refundable once a term has started. Because the term starts automatically the moment your payment is confirmed, a confirmed listing payment is not refundable. This applies whether you change your mind, publish less than you expected, receive fewer enquiries than you hoped, or stop using the listing before its term ends.

There is no partial refund for unused days left on a term.

The no-refund rule is not a licence to keep money we were not owed. If our own system takes a payment it should not have, we will put it right:

• Duplicate charge. If you were charged twice for the same thing by mistake, the duplicate is refunded.
• Charged but not delivered. If a payment cleared but the days were never added to your listing due to a fault on our side, we will either grant the days or refund the fee.

These are corrections of our errors, not a general right of cancellation. To raise one, see the refund policy.

If a payment fails, is cancelled, or you close the Razorpay window without completing it, no money is taken and no days are granted. The order is simply left unfinished, and you are free to try again.

If you believe a charge was made in error, contact us before disputing it with your bank. We can usually resolve it faster directly. A chargeback raised against a valid, delivered listing fee may result in the associated listing being suspended while it is investigated.

Questions about a payment: reach us through the contact page or the grievance officer named in the grievance policy. Keep your Razorpay payment id to hand.